Last updated: [Month Day, Year] — Template only. Replace bracketed fields and have a lawyer review this before publishing. Return windows and conditions below are placeholders — set them to match your actual policy.
We accept returns within [30] days of the delivery date. To be eligible, items must be unused, unworn, and in their original packaging with tags attached.
Contact us at our contact page with your order number and the item(s) you'd like to return. We'll send you return instructions and, if eligible, a prepaid return label.
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within [5–10] business days. Original shipping costs are non-refundable unless the return is due to our error.
Need a different size or color? Contact us and we'll help arrange an exchange, subject to availability.
If your order arrives damaged or defective, contact us within [7] days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund at no cost to you.
If you haven't received a refund after the timeline above, first check with your bank or card issuer — processing times vary. If you still haven't received it, contact us and we'll look into it.
Questions about a return or refund? Reach out via our Contact page or email us at support@garnsgear.com.
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